Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to discuss working with us, this page explains the best ways to reach the New Casinos team and what happens after you do.
How to Reach the New Casinos Team
Email is the most direct route to us. Every message is read by a real person, and we aim to reply within two working days. The clearer your subject line and the more detail you include upfront, the faster we can point you to the right answer or the right person.
We cover Australian online casinos, PayID and other payment methods, pokies, bonuses and responsible-gambling information. If your question sits in that territory, we are well placed to help or to point you somewhere that can.
What You Can Write to Us About
No question is too small. The most common reasons readers get in touch include:
- Content questions — Something on our site is unclear, or you want more detail about a casino, a bonus or a payment method we have covered.
- Corrections and updates — Spotted an error, a changed bonus term or an out-of-date detail? We take accuracy seriously. Flag it and we will investigate promptly.
- Reader feedback and suggestions — An operator you think we should review, a topic you would like us to cover, or general thoughts on how we could be more useful.
- Partnership and commercial enquiries — If you represent a casino, software provider or affiliated organisation and want to understand how our review and ranking process works, introduce yourself and outline your proposal.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult, mention it in your message. We will point you towards Australian support services without delay.
What Happens After You Write to Us
Your message lands with a member of the team, not an automated system. We read what you have sent before replying, so responses are relevant rather than templated. Our target is two working days; during unusually busy periods it may stretch a little longer, but we will always follow up.
If your message concerns a factual error in one of our reviews, we treat it as a priority. Our casino write-ups are researched and verified, and where a reader surfaces something that needs a second look, we act on it before the next update cycle.
A Note on How We Work
New Casinos is an independent comparison site for Australian players. We research offshore casino operators available to players in Australia, covering licensing, game libraries, payment options including PayID, bonus terms and mobile compatibility. Our editorial ratings are not for sale — commercial relationships with operators do not buy a higher position in our rankings.
We welcome scrutiny of that process. If you believe a rating is unfair, a condition has been omitted or a limitation has been understated, tell us. Reader input genuinely shapes how we improve our coverage over time.
Responsible Gambling
If your enquiry relates to problem gambling — for yourself or someone close to you — please say so in your message. In Australia, free and confidential support is available around the clock. The Gambling Help Online service at gamblinghelponline.org.au and the Gambling Help Hotline on 1800 858 858 are the primary national resources. We are not a counselling service, but we will always make sure you leave this page with the right contact details.
All casinos listed on this site are available to Australian adults aged 18 and over. If you have concerns about underage access or any other player-protection matter, reach out and we will take it seriously.
We appreciate you taking the time to find this page. Whether your message is a quick correction or a detailed question about how we assess Australian online casinos, we look forward to hearing from you.